Genesys Services

“Genesys software directs more than 100 million customer interactions every day for 4,000 companies and government agencies in 80 countries. These companies and agencies can leverage their entire organization, from the contact center to the back office, to improve the overall customer experience. Genesys continues to innovate and create software solutions that leverage customer investments by being infrastructure-agnostic and that enable rich customer service solutions as a result of an open platform philosophy. We know you are challenged every day to deliver the very best customer service you can. Lean on Genesys to find new ways to better address these challenges so you can drive ever greater efficiencies in your customer service activities.”

GSS Consultants specialise in Genesys Contact Center solutions and provide additional value gained from our vast experience working with market leaders across multiple industries, from financial to telecoms, through to central government.

We specialise in moving the control of the Genesys Contact Center solutions into the hands of the business by providing easy to use business parameter driven solutions. Your business  can control everything from defining new service lines, reusable routing applications and Genesys  IVR applications.

Imagine your business having the ability to setup a new IVR and routing flow  for a new product or service in less than 30 minutes without any intervention from your technology provider. We empower the business user which puts the business back into control of their contact centre operations.

Our Resources

We offer a wide range the Genesys professional service roles that are in use within the Maxim Group on different customer projects, a GSS Consultants specific skills matrix will be developed and agreed between The Maxim Group and your company, with the appropriate Rate Card, for each different country that you wish to use our services for within Europe.

Specific Professional Service rates and travel expense rates for different countries are agreed during the formalisation of the commercial and legal framework agreement.

The default language for our consultants is English,  however we have multilingual people available as well.

GSS Consultants as part of The Maxim Group can support you across Europe with a portfolio of skills that we can deliver for both short and long term projects, our current Genesys skills matrix allows us to deliver services from business consultants, to certified developers, with skills in CIM, GVP, WFM and other Genesys product sets. A Genesys focused skills matrix is below.

Genesys Skills Relevant Accreditations
Business Consultant Prince2, MSP, PMP, MoR, MoV
Senior Business Consultant Prince2, MSP, PMP, MoR, MoV
Workforce Management Consultant Genesys Certified
Services Engineer Genesys Certified
Senior Services Engineer Genesys Certified
Technical Architect Genesys Certified
Solution Architect Genesys & Various (manufacturer certified)
Routing Specialist Genesys Certified
Genesys Voice Portal & SDK
                  Developer Genesys Certified
                  Senior Developer Genesys Certified
                  Designer Genesys Certified