ANALYSE

We use workshops, interviews, and observation to conduct a comprehensive analysis

DESIGN

We identify technology, training, and processes to take your customer contact operations to the next level

DELIVER

Once we have executive buy-in, we oversee the whole process from start to finish

REFINE

We monitor Key Performance Indicators at 4-week intervals and fine tune your solution

We offer a wide range the professional service roles that are in use within the Maxim Group on different customer projects, a GSS Consultants specific skills matrix will be developed and agreed between The Maxim Group and your company, with the appropriate Rate Card, for each different country that you wish to use our services for within Europe.

Specific Professional Service rates and travel expense rates for different countries are agreed during the formalisation of the commercial and legal framework agreement.

The default language for our consultants is English,  however we have multilingual people available as well.

We also have a number of Commercial Skills available from Project valuation, to breakdown of cost analysis (reporting) that enable us to track programme expenditure specifically multi-currency.