BUSINESS

We develop clear functional requirements that are fully understood by all technology partners

STRATEGY

We work with both your business and technology groups to develop strategies that drive real business benefits

TECHNOLOGY

We support you in designing end to end solutions that ensures that you realise the greatest value from your technology

INTEGRATION

We simplify your transformation projects to help you build better integrated contact center solutions

We offer a range of consultancy services focused on the contact center industry. We aim to simplify the way your business manages their customers’ interactions through the different media channels. We specialise in the following areas of consultancy:

Business consulting Through our consulting services, we provide a unified approach alongside our architecture consultancy assisting you with building integrated business and technology solutions. This enables us to ensure that your business requirements are translated into clear functional requirements that are fully understood by your technology partners and ensure that what is deployed is correctly aligned with your business needs.

Strategic consulting Our strategy consulting services enable you identify and plan powerful and innovative ICT services using delivery models that drive real business benefits. We can help you leverage emerging technologies for contact center solutions while maximising the value of your existing mixed-technology environment. We work with both your business and technology groups to develop strategies that are founded on our real world deployment experience.

Technology consulting Our technology consulting services focus on developing the road-maps and solution designs for integrating new technologies and optimising your current contact center environment in line with your broader ICT strategy.  We have extensive architecture competencies and offerings in areas important to your business, from network, communications, CTI, data centres, end-user computing, applications, service management and security​.  Through these services, we support you in designing end-to-end solutions that ensures you realise the greatest value from your technology investment and that it is in sync with your evolving operating business model.

Implementation and integration consulting Through our implementation and integration consulting services, we provide delivery, project, programme, and transition management expertise to help you build integrated contact center solutions and prepare for your chosen delivery model. Using methodologies and tools based on industry best practises, we simplify your transformation projects to ensure you achieve the desired benefits to the business.