What is GSS Consultants

GSS Consultants is a member of the Maxim Services Group and is a fast growing Business and Technology Consultancy focusing primarily on customer e contact center solutions, leveraging Professional Services and ICT/Telecoms expertise gained over a period of 20+ years by our consultants.

We offer a wide range of services focused on the contact center industry, with the aim to simplify the way customers interact with businesses through multiple channels including social media.

Our consultancy practise provides four main areas of consulting: Business Consulting, Strategic Consulting, Architecture Consulting Implementation and Integration Consulting.

Our services are focused on the contact center industry and specialise in the following services: Analysis and Strategy, Channel Integration, omni-channel, Social Media Strategy, Workforce Management & Optimisation and Business Intelligence.

We are experts in Contact Centre solutions and provide additional value gained from our vast experience working with market leaders across multiple industries, from financial to telecoms, through to central government.

We specialise in moving the control of the technical Contact Center solutions into the hands of the business by providing easy to use business driven parameters solutions. Your business can control everything from defining new service lines, reusable routing applications and IVR applications.

Imagine your business having the ability to setup a new IVR and routing flow for a new product or service in less than 30 minutes without any intervention from your technology provider. We empower the business user which puts the business back into control of their contact centre operations.

Who are GSS Consultants

GSS Consultants is part of the ICT division of the Maxim Services Group and as part of the Group we share and use the same resources across all the group in terms of manpower and specialist skills. This allows the group to expand and deliver resources to its customers in numerous industries, the addition of GSS Consultants to the group in December 2012 gave the Maxim Services Group the ability to deliver people and resources to a wider community focusing on all things related to contact centers.

Since the addition of GSS Consultants in 2012 we have been active service partners with a number of System Integrators including Dimension Data UK, Dimension Data Benelux, NextiraOne France and Lutech UK. We led the award winning ‘Project One’ (Contact Centre Customer Innovation Award 2012) contact center transformation project at Belfius Bank Belgium for NextiraOne Benelux as well as working with our partners’ other prestigious clients including Euroclear Belgium, Deutsche Bank Belgium, KBC Bank, Brittany Ferries and Welsh Water.

The Maxim Services Group’s prestigious clients include Rolls-Royce, Coco-Cola, Indigo Telecoms Plc, StageCoach and other retail brands, in the Public Sector we have worked for the FCO (Foreign and Commonwealth Office) and local authorities across the UK, and in the past American based General Dynamics.

In recent years we have focused activities on our people by using a “buddy” validation system this ensures that skills are not just on paper but can be evidenced by others in real world scenarios. We do not advertise this and people join us generally by recommendation, allowing us to be able to deliver true skills in specific areas to our clients.

Our relationships with the education sector brings along with it the ability to review Graduate class students who are looking to gain practical experience in their chosen field, be it IT, Law, Economics Finance or any suitable synergistic industry. Another advantage that we have is we can also rely on our network and current relationships with over 200 worldwide employment business’s that we know that specialise in various hard to find skill sets.